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FootCare Source Privacy Policy

This Privacy Policy ("Policy") explains how information about you is collected, used, and disclosed by FootCare Source and our subsidiaries and affiliates (collectively, "FootCare Source," "we" or "us") when you access or use our website or other online or mobile services or applications ("Services").

Collection of Information

Information You Provide to Us. We collect information you provide directly to us. For example, we collect information when you register; make a purchase, sign up for or participate in contests, promotions, surveys or mailing lists; engage with us via social media platforms; and when you email, call, or otherwise communicate with us.

The types of information we may collect include your name, address, phone number, fax number, email address, ZIP code, social media usernames, payment information, demographic information, information about your interests and preferences, information about your fitness condition and physical characteristics, and any other information you choose to provide.

In some cases, we may also collect information you provide about others, such as when you purchase a gift card for someone and request that we deliver it electronically, decide to purchase and ship products to someone, or create and share a gift registry. We will use this information to fulfill your requests and will not send communications to your contacts unrelated to your requests, unless they separately consent to receive communications from us.

Information We Collect Automatically. We may also automatically collect information about you when you access or use the Services or transact business with us, including:

  •   Transaction Information: When you purchase or return a product, we collect information about the transaction, such as product details, purchase price, and the date and location of the transaction.

  •   Log Information: We obtain information about your use of our websites, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our Services.

  •   Device Information: We collect information about the computer or mobile device you use to access our Services, such as the hardware model, operating system and version, unique device identifiers, mobile network information, and browsing behavior.

  •   Location Information: We may collect information about the precise location of your device when you consent to the collection of this information. We may also collect information about your approximate location each time you access our Services.

  •   Information Collected by Cookies and other Tracking Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about you and your interaction with our Services, including information about your browsing behavior, purchase behavior, and other engagement with the Services. We use this information in one or more of the ways described in the "Use of Information" section below. Most web browsers are set to accept cookies by default, but you can usually change your browser settings to remove or reject cookies.

    Information We Collect from Other Sources. We may also receive information about you from other sources and combine or link that with information we have about you. For example, we may collect demographic and change-of-address information from third party sources and information from third party social media platforms (such as Facebook) if you log into our Services using your social media account credentials or if you make certain content and information publicly available, such as photos, videos, and profile information.

    Use of Information

    We use the information we collect about you for a variety of purposes, for example, to:

  •   facilitate and improve your online shopping experience;

  •   administer your registration and communicate with you about your account

  •   provide and deliver products and services, process transactions, and send you

    related information, including confirmations, receipts, invoices, and recall notices;

  •   provide, maintain, and improve the Services, manage your online account, and

    send you technical notices, updates, security alerts, and support and

    administrative messages;

  •   investigate and prevent fraudulent transactions and other illegal activities;

  •   respond to your comments and questions and provide customer service;

  •   monitor and analyze trends, usage and activities;

  •   personalize the Services and provide advertisements, content, or features that

    are targeted toward your interests;

  •   process and deliver contest, promotion and sweepstakes entries and prizes;

  •   link or combine with other information we receive from third parties to help

    understand your needs and provide you with better service; and

  carry out any other purpose conveyed to you at the time the information was

collected. We are based in the United States and the information we collect is governed by U.S.

law. By accessing or using our Services or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S. and other countries.


Sharing of Information

We may share personal information about you outside of FootCare Source, including as follows:

  •   with third parties who complete transactions or perform services on our behalf;

  •   in response to a request for information if we believe disclosure is in accordance

    with any applicable law, regulation or legal process, or as otherwise required by

    any applicable law, rule or regulation;

  •   between and among FootCare Source and any current and future parents,

    affiliates, subsidiaries, and other companies under common control and

    ownership; and

  •   with your consent.

    We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.


    FootCare Source takes reasonable measures, including administrative, technical, and physical safeguards, to protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.

    Third Party Advertising, Analytics and Services

    We allow third parties to serve advertisements that are targeted to your interests and we engage third parties to provide analytics services. These third parties may use cookies, web beacons, and other technologies to collect information about your use of the Services and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked, and conversion information. In some cases, the information in these cookies and other technologies may be linked to data you voluntarily submitted to us, such as your email address, which we may share in hashed or encrypted form. This information may be used by REI and these third parties to analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites and mobile applications, and better understand your online activity. This Policy does not apply to, and we are not responsible for, third party cookies, web beacons, or other tracking technologies.

  • We may also work with third parties to serve ads to you as part of a customized campaign on

third-party platforms (such as Facebook or Google). As part of these ad campaigns, we may convert information about you, such as your email address and phone number, into a unique value that can be matched with a user account on these platforms to allow us to learn about your interests and to serve you advertising that is customized to your interests. Note that the third-party platforms may offer you choices about whether you see these types of customized ads.

We also use a third party to "power" product reviews and product questions and answers on our Services. When you submit a product review, you may become subject to the terms of use and privacy policy of this third party and the reviews you submit may be posted on our Services and on third-party sites.

Contact Us

If you have any questions, comments or concerns about this Policy or about our privacy practices, please call our customer service representatives at 1-877-591-4442 or send an email message to

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