We want you to be 100% satisfied with your purchase. If you need to return your order to us FOR ANY REASON, you may do so within 45 days from the shipment date, you will receive a FULL refund, with no restocking fees. We simply ask that you pay for the return shipping.
Conditions for full refund:
All shoes must be in the original unworn condition. (Please try on shoes on carpeting to avoid scuffing)
Shoes must be received in the original packaging (shoe box). Please ship the original shoe box to us inside the protective shipping packaging.
Damaged shoe boxes will incur a $8.00 re-boxing fee.
Non-shoe products cannot be exchanged for health and hygiene reasons.
Shipping costs for returns are not refundable.
Complete the Return/Exchange Form: You received a Foot Care Source Return/Exchange form in your package. (If you did not receive the form CLICK HERE to download.
Package the Product: Package the product and Return/Exchange form in the original shipping box (please do not stick shipping labels directly onto the shoe box)
Ship the Package back to our Warehouse:
Option 1 - Ship the package to our warehouse. You are responsible for all shipping charges.
(Ship to: Foot Care Source 3720 Beach Blvd. Jacksonville, FL 32207
Option 2 - Contact customer service and request a Pre-paid shipping label. Call 877-591-4442 or email us at; () Print the label and attach it to the package. Drop the package off at your nearest shipment location.
(Go to UPS.com for your closest drop off location.) There is a $15.00 PER PAIR OF SHOES convenience fee that will be deducted from your refund.
Note: Shipping labels include Pre-Paid postage only, it does not cover pick up.
Once we receive the items and inspect them, you will receive your refund.
Allow up to 7 days after receipt in our warehouse to process the refund.
The refund will be applied to your original credit card or payment method.